Neoclinical Pty Ltd
NEOCLINICAL PTY LTD ABN: 51 160 977 855 (we, our or us) is committed to maintaining high standards when it comes to handling your personal information.
If you do not provide us with your personal information we may not be able to provide you with our services, communicate with you or respond to your enquiries.
Why do we collect your personal information and what types of personal information do we collect?
We collect personal information about visitors to our website if you wish to gain access to information about clinical studies (“Visitor“), in order for us to authorise you to access information about clinical studies (“Access”). If you are a Visitor we will collect your personal information including your name, email address, phone number and postcode (“Visitor Information“) in order for us to provide you with the Access.
As a Visitor, when you wish to register your interest in participating in a clinical trial detailed on our website (“Participant“) we will collect personal information about you in order to provide you with our services, including the following:
- Connecting you with clinics providing clinical trials (“Clinic“);
- Sending you material about clinical trials that we believe may be of interest to you;
- Managing your relationship with a Clinic;
- Communicating with you about your experiences with us and/or the Clinic;
- Generating lists, reports and/or analysing your personal information for the purposes of increasing your chances of involvement in future clinical trials and other treatment activities;
- Assessing your suitability for the clinical trial you expressed an interest in and any other or future trials we believe may be of interest to you, and
- Providing access to the latest health research and treatment news and information,
together the (“Participant Services“).
If you are a Participant we will collect your personal information including your sensitive/health information in order to provide you with our Participant Services, including the following (“Participant Information“):
- your name
- your email address;
- details about your medical conditions, including the duration of the conditions, the medication you are using and whether the conditions have been diagnosed by a doctor;
- details relating to your suitability for clinical trials, including allergies you may have; and
- details of other medical conditions you may be interested in.
If you are a Participant who is contacted by a Clinic, we may also collect additional personal and sensitive/health information to better provide you with the Participant Services, including the following (“Clinic Information“):
- your eligibility for any of the clinical trials conducted by a Clinic; and
- your participation in a clinical trial conducted by a Clinic.
We also collect information about our contractors, service providers and suppliers and from job applicants in order for us to operate our business. If you are a contractor, supplier or job applicant we will collect your personal information such as your name, contact details and any other information we require in order to do business with you, including your professional qualifications, registrations, banking information etc.
We may also collect your personal information if you send us a message via the “Contact Us” facility on our website in order to respond to you.
Where you complete an enquiry on behalf of another person we will also collect personal information about you, in particular your name, email address and phone number (“Nominee Information”). We collect this information in order for us to contact you in connection with the provision of Participant Services to that other person [and for the purposes of effectively undertaking clinical trials].
How do we collect personal information?
If you contact us via the “Contact Us” facility on website or are a Visitor, we will collect your personal information and the Visitor Information directly from you.
If you are a Participant we will collect your Participant Information and/or your Clinic Information directly from you and from any Clinics for which you enquire about a clinical trial.
If you are a contractor, supplier or job applicant we will ordinarily collect personal information directly from you. However, in some circumstances we may conduct searches of publicly available information and/or conduct background checks (we will advise you in advance if this is required).
Who do we disclose personal information to?
If you are a Visitor or Participant we may disclose your Participant Information and/or Clinic Information to third parties including the Clinics for the purpose of facilitating the Participant Services and performing one or more of our functions or activities.
Where you complete an enquiry on behalf of another person, we may disclose your Nominee Information to third parties, including the Clinics, for the purpose of facilitating the Participant Services and performing one or more of our functions or activities.
If you are a contractor, supplier or job applicant we may disclose your personal information to third parties where such disclosure is required to give effect to an element of our business relationship with you.
We may also use or disclose any of your personal information described above for other purposes and/or to other persons as required or permitted by law.
We may also disclose your personal information to third parties contracted to Neoclinical for one or more of the above purposes.
How are we paid?
We are paid by the Clinic or Sponsor if your details match what the Clinic or Sponsor need for a specific clinical study.
The security of your personal information is important to us and we take reasonable steps to protect the personal information we hold about you from misuse, loss, unauthorised access, modification or disclosure. We use a 264bit SSL with Secure Global Sign to protect our website data.
However, data protection and security measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to protect your personal information. You should also notify us as soon as possible if you become aware of any security breaches.
Our website may contain links to other websites. We do not share your personal information with those websites and we are not responsible for their privacy practices. Please check their privacy policies.
How can you access or seek correction of the personal information we hold about you?
We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information. If you wish to know what personal information we hold about you or would like to request a correction to the personal information that we hold about you, please contact us via the contact details set out below.
In order for us to respond to your request, you will need to provide us with your full name, email address, a copy of your driver’s license, address, mobile phone number and a description of the information you wish to access and/or specify the manner in which the information we hold is inaccurate, out of date, irrelevant, incomplete or misleading and how it should be amended.
How will we deal with any complaints in relation to how we handle your personal information?
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this determination and/or any subsequent internal investigation.
If you are not satisfied with our response, you may wish to contact the Office of the Australian Information Commissioner via www.oaic.gov.au.